Clear rules so you know what can be returned before you buy.
Quick summary
Unused accessories: often returnable within 30 days with authorization.
Opened / custom / special-order robots: usually final sale.
Eligibility
- Item must be unused, complete, and in original packaging when a return is allowed
- Request authorization by email before shipping anything back
- Include your order number and reason for return
Non-returnable items
- Custom EDU or industrial configurations
- Opened robot dogs or humanoids after delivery acceptance
- Special-order or made-to-order accessories
Refunds
Approved refunds are issued to the original payment method after we receive and inspect the return. Shipping costs are typically non-refundable unless we shipped the wrong item.




